This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products ordered on ananntaa.com, the B2B e-commerce platform operated by Ananta Commerce Private Limited (“Company”).

• General Shipping Terms

1.1. Ananta Commerce Private Limited operates solely as a facilitator between buyers and sellers and is not a direct seller. It is not responsible for product logistics, dispatch, or delivery under any circumstance.

1.2. Shipment timelines, charges, and logistics responsibilities are determined by the respective seller or logistics partner.

1.3. All users (buyers and sellers) are required to provide accurate and complete shipping information to avoid delays or misdeliveries.

• Delivery Responsibility

2.1. Sellers are responsible for:

• Product packaging
• Generating invoices
• Handing over products to logistics partners
• Uploading shipping details and tracking information

2.2. Buyers are responsible for:

• Providing a valid delivery address
• Being available to receive the goods at the mentioned address
• Inspecting the shipment upon delivery and reporting discrepancies

• Delivery Timeframes

3.1. Estimated delivery timelines are provided by the seller and may vary based on:

• Shipping location
• Product type
• Order volume
• Courier partner serviceability

3.2. The Platform does not guarantee fixed delivery timelines and is not liable for any delays caused by third-party logistics providers.

• Shipping Methods

4.1. The seller may choose from:

• Third-party courier integrations offered on the Platform (if available)
• Their own logistics network
• Manual shipment with transport documents (e.g., LR copy)

4.2. Shipping costs may or may not be included in the product pricing. Buyers must verify shipping charges during checkout before confirming the order.

• Tracking and Communication

5.1. Once an order is shipped, the tracking number and courier details (if available) will be shared on the buyer’s dashboard or via email.

5.2. Buyers must directly contact the seller or logistics partner for shipment-related queries.

• Failed Deliveries and Reattempts

6.1. In the case of failed delivery attempts due to unavailability or incorrect address:

• The logistics provider may reattempt delivery
• Additional charges may apply for reattempts or returns

6.2. If the shipment is returned to the seller due to failure, refund (if any) will be processed as per the Refund and Cancellation Policy.

• Damaged or Missing Items

7.1. Buyers must inspect the package at the time of delivery and immediately report visible damage or missing items to the seller.

7.2. Ananta Commerce is not liable for any physical damage, loss, or incorrect delivery as it does not directly sell or ship products.

• International Shipping

8.1. The Platform currently caters only to domestic B2B trade within India.

8.2. Cross-border/international shipping is not supported at this time.

• Contact for Shipping Issues

For shipping or delivery-related queries, please contact: Ananta Commerce Private Limited
support@ananntaa.com